Download times out Twilight of the Arnor

what a royal PITA

from Stardock Forums

I have repeatedly tried to download Twilight of the Arnor from Stardock.   No luck.  The thing times out and never resumes the download.  I've had my email addresses merged.  I've used both of the serial numbers sent to me.  One serial number for digital download and one serial number for the CD-download package.  Nothing has worked.  If Stardock would send the CD I purchased, maybe, just maybe I could get the program loaded. If the CD ever arrives I'll give it another go.  I am sorely disappointed in the level of response from support.  I suppose success has really spoiled Rock Hunter.  Too bad.  For a company that is supposed to be on the cutting edge this hassle with such a simple download speaks voulmes.  Even the worst of their competitors figured out how to offer downloads ages ago.

strategy
7,487 views 6 replies
Reply #1 from GalCiv2 Forums Top
The thing times out and never resumes the download.


As in it downloads some then fails, or never is able to start?

To the CDs, they've already begun shipping, and some have received them already. I'd expect those in the US should have them all by the end of the week if the shippers can/did get them all out since they're going USPS Priority Mail.
Reply #2 from Stardock Forums Top
At the top of the page it says that it is downloading gc_2Twilight.sdc then it times out. Nothing is ever downloaded to my system. Then a message appears stating that it is waiting and counts off the seconds. All the while the top of the page declares that it is downloading gc_2Twilight.sdc However, after three loading attempts it gives up and sends a message that the installation failed.

Being able to download the program without any interference from Stardock Net sure would go far in eliminating the hassle factor.

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\gc2\production\gc2_Twilight.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\gc2\production\gc2_Twilight.xml 1
Result: Installation failed (32)
Galactic Civilizations IV
Reply #3 from GalCiv2 Forums Top
Usually that sort of issue is some sort of firewall or network routing issue, AFAIK. If you post your ticket ID, I'll have the support guys pull it back up and look into it more deeply.
Reply #4 from Stardock Forums Top
Thank you.

Ticket ID: MVX-831469
Subject: GalCiv II - Twilight of the Arnor: 0527081548

BTW I've sent support a complete copy of the installation log file.

FWIW This is the first problem I've had with Stardock Net downloads since the release of Gal Civ I way back when. However, IIRC there used to be a way to bypass SDN for game downloads. A direct download would be a good thing IMO.
Reply #5 from GalCiv2 Forums Top
Elrond42,

I've answered your support ticket, please try the suggestions there, if that doesn't work we'll continue a dialog in that ticket. Thank you.
Reply #6 from Stardock Forums Top
I went through all the suggestions on the support ticket. It took a complete removal of SDC and starting from scratch to do the trick. However, Twilight is now up and running. Whew! Thank you all for your help and support.