Unable to register game to download updates

from Sins Forums
Greetings,

Not sure what is happening here. I can log in to the forum with my account with no problem. I activated Sins with no problem and have been playing it. Checked my email account on file and it matches the one I used when I bought it. All that checks out.

When I go to register with my serial number it just reloads the same enter your serial number and nothing else. Doesn't even give me a error. Any way to fix this tonight? Or get a copy of the update from someone?

Thank you.
technical
4,172 views 6 replies
Reply #1 from Sins Forums Top
Checked my email account on file and it matches the one I used when I bought it. All that checks out.


That would seem to mean that you downloaded the game via SDC? If so, then you don't need the bonus pack update. The SDC download already includes it (and your serial would already be registered in order to have done that).
Reply #2 from Sins Forums Top
Doh! That makes sense.

Thank you for taking the time to answer a dumb question.
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Reply #3 from Sins Forums Top
i have the same problem, i try to get an update and it takes me to a sins website asking for a serial, i give it mine, which stardock emailed to me after requesting it and it just reloads the same page over an over when i click register. no "it didnt work" or "it worked"

i do think i messed up with the emails. i signed up for my stardock account with my hotmail. and then when i preordered i think i used my yahoo account, seeing thats where my serial was sent to me. anyway, it wouldnt activate or update. so i changed my email account in my stardock profile to the yahoo one. but now i get this error

Stardock Central
---------------------------
There was an error activating the selected product. Error: 5

Stardock Central has detected that you have products registered under a different email address than the email associated with your Stardock.net account. Please contact [email protected] and ask them to merge your account records.

Stardock Central will let you download and install applications normally at the moment. In early 2006, you will need to have your records merged under the same email address, so please send an email to [email protected].

You can press Ctrl-C to Copy the contents of this window and paste it into an email message.

Stardock.net: [email protected]
Application: [email protected]
---------------------------
OK
---------------------------


im pretty damn confused lol
Reply #4 from Sins Forums Top
i signed up for my stardock account with my hotmail. and then when i preordered i think i used my yahoo account, seeing thats where my serial was sent to me. anyway, it wouldnt activate or update. so i changed my email account in my stardock profile to the yahoo one. but now i get this error


Best to contact support for a proper merge then, as the friendly message indicates :)
Reply #5 from Sins Forums Top
oh yeah i did, im just as impatient as the next guy, thought maybe i could get lucky and someone knew an easy work around, but i guess i'll just wait.
Reply #6 from Sins Forums Top
whats the update give you exactly?