Phaser 8400

Xerox's new printer impressive but disappointing

For the past 3 years our company has relied on the Xerox Phaser 850DX. It's a fantastic color printer that makes use of "solid ink". Solid ink is marketing talk for wax. You put these cool little blocks of wax and off you go. No mess, incredibly easy. Very low maintainence.

Xerox Phaser 8400B

The quality of the Phaser 850DX from 2000 was really good for the time. Screenshots, which were our big use for it, looked very good, for the time. Over the years though, it has developed a minute leak that caused images to have too much magenta in them.  We were so satisfied with the Xerox Phaser 850DX that we naturally wanted to look at getting their "latest/greatest" version.

So 4 or so years have passed and so we bought the 8400. It's about $1000 and it prints much much faster than the older version. It has an even easier setup than the 850DX did and a few other ergonomic enhancements. But on the downside, the print quality is...exactly the same. It's just faster.

I was really hoping it would print even sharper images. And so in that department, we're still looking for a printer that isn't an injket that can print screenshots on regular paper that are magazine quality. The 8400 does it pretty close and I'm sure most new users of it would be suitably impressed. But I was really expecting it to have made some progress in the image quality department in the past few years. Good quality, but no better than 4 years ago.

So do I recommend it? Yes. It prints incredibly fast. It's much cheaper to maintain than a laser or injket printer. It's very low hassle. And it's definitely good enough for most people's needs in the quality department either. But don't expect magazine-like quality from it. It's pretty close but not quite there.

17,732 views 9 replies
Reply #1 Top
Does the 8400 use the OED printing technology or is it the same wax based compound? Alot of the new lasers use OED's and seem to have slightly worse image quality but are much faster on average.

I think its OED as the abbreviation...right?
Reply #2 Top
What a splendid fax machine. Brad I would like to know why my articles never appear in the 'Featured JoeUser Articles' colunm. I don't see why they shouldn't be as we are brothers in arms now, I am most widely read dear boy.
Reply #3 Top
Hey Peter, this isn't the time to ask for a new position on joeuser. Just sit back and let the good times roll, huh?

C.C.

(will that work as well as Capt. over and out!)
Reply #4 Top
8400 uses solid ink (wax based).
Reply #5 Top
Hey, Brad. I noticed some people complaining about this article. I just wanted to come by and say, techno-geek that I am, I enjoyed it. I even bookmarked it. Based on this article, the next time I'm shopping for printers I'll definitely check this one out.
Reply #6 Top
Thanks.  Yea, I think there's a lot of people out there who do want to hear hand's on reviews of real hardware. Not vague round-up type reviews but actual real world use. I've been meaning to do more of these but haven't had time.
Reply #7 Top


Actually Xerox 8400 is solid ink but the ink is no longer wax based. The wax component has been removed, so it no longer scratches off as easily, but it does scratch off if you really try.

On another note, the Phaser 6250 is slightly better print quality and lower cost per page is a bit lower. But they have the "shine" like typical lasers. But overall the print out is better in somethings and the 8400 is better in others.

Xerox Solid Ink printers are generally better than typical color lasers as it only makes one pass, the reason the speed is so much better as well. Doing this allows more accurate "dots" due to not having to overlay 4 passes over a single spot with precision accuracy. Also lasers are known for inconsistent dot shapes when you have to place 4 dots on top of each other and your not very consistent in the first place, you can see lower quality output.

We actually have a really nice ink promotion with the Phaser 8400 as it is such a nice printer. Feel free to contact us at [email protected] for details.
Reply #8 Top
I've been looking at the 7250 but it is vastly more expensive and the quality wasn't sufficiently better enough to justify the difference in price.
Reply #9 Top
I've been looking at the 7250 but it is vastly more expensive and the quality wasn't sufficiently better enough to justify the difference in price.


I would have to agree, the advantage of the 7x series is to save cost per page if you get into a program and the higher duty cycle not really quaility.
Alot of people will use the higher end printers to print 11x17 and then use a expensive (programmable) cutter to cut it into two 8.5x11 sheets, Xerox has a promotion if you go through the right reseller where they can offer you a fixed 12.9c a page reguardless of coverage. This is an amazing deal considering just 5% coverage is 10.3c avg for the 8400 for example. Most magazine prints are 40% or even more coverage. When you chop the page you cut your price in half