Errors On Site

WHAT IS GOING ON?

from Stardock Forums

Look firstly, I enjoy stardock and TG. I finally was able to purchase a game that I've been trying to get out of the site for months. However, I kept receiving an error message. So, finally i got the game. I then realized that due to me moving recently, my account information wasn't up to date. I purchased the game and low and behold it sent the serial information to the wrong email. I then accessed "My Account" which for months I was also receiving the same error for. WOW! It actually worked. I updated the information and I thought all would be good. Now, unfortunately the same error begins appearing, Below is a copy of what I receive at any link on the site; eg. "Purchase Tokens", "All Games", etc.


 



Server Error in '/' Application.


The value for CustomerID must be greater than zero


Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Exception: The value for CustomerID must be greater than zero

Source Error:





An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: 





[Exception: The value for CustomerID must be greater than zero]

   SDStore.CTokenManager.GetToken(CTokenManager& Token, Int32 CustomerID, AccountType AccountType, Boolean bNewInstance) +130

   tgNET.tg_TokenInfo.Page_PreRender(Object sender, EventArgs e) +114

   System.Web.UI.Control.OnPreRender(EventArgs e) +2066956

   System.Web.UI.Control.PreRenderRecursiveInternal() +77

   System.Web.UI.Control.PreRenderRecursiveInternal() +161

   System.Web.UI.Control.PreRenderRecursiveInternal() +161

   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1360




Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42


 


What's the DEAL?
6,562 views 8 replies
Reply #1 from Stardock Forums Top
Not really sure what the problem is, as we're unable to replicate them here. We're looking into it, however. I would suggest you logout and then log back into the site, as an email address change will mess things up otherwise.
Reply #2 from Stardock Forums Top

dPhilPott,

I have tried to reproduce this problem but have not been able to.  Just out of curiousity if you delete your cookies (specifically any stardock.com cookie) in your browser and relogon to the wesbite does the error still occur?

 

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Stardock Forums Top
This problem is specific to any changes to my account. If I purchase a game, change login info, personal info etc... it appears. It appears now that the problem has become spotty at best. After this post I won't be able to access again for quite a while. I've taken the problem and it's printout to a very talented programmer group. They also requested my computer. I submitted. They have determined that the problem is most certainly server side. This group consists of 3 professors and five third year students. I'm not sure as of yet what the real problem is as my knowledge is limited. But, I do hope that it becomes resolved fairly soon.
Reply #4 from Stardock Forums Top

Yes, of course it's a sever error:  hence the words "server error".  Didn't need a group of professors to figure that one out.

Anyway,  Lets try this again since you didn't answer my previous question.  What happens if you delete your cookies (specifically any stardock.com cookie) in your browser and relogon to the website, does the error still occur?  I ask this because its possible that the data in the cookies may be part of, or, the cause of the problem.  So by deleting your cookies and relogging on may fix things for you.

If so I am going to need more information so I can try to duplicate the problem in order to fix it. Please provide me with some step by step instructions on how to reproduce the problem, let me know what pages (urls) you are on and what links and buttons you are clicking to make this error occur. 

What account are you logged on with (in case you have more than one account)?
What browser are you using and what version?
And any other information you feel may be relavent.

Please send this information to me at [email protected]

Reply #5 from Stardock Forums Top
 I'm getting errors when I click on the All Games link as well.  I've already tried logging out and logging back in as well as clearing my cookies.  I only have 1 account and my browser is IE 6.

Server Error in '/' Application.


Could not load file or assembly 'App_Web_gzqybcac, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IO.FileNotFoundException: Could not load file or assembly 'App_Web_gzqybcac, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
Reply #6 from Stardock Forums Top
Yup, it's being worked on.
Reply #7 from Stardock Forums Top
I am getting a different set of errors, but errors none the less :\


Server Error in '/' Application.
Could not load file or assembly 'App_Web_vu_64z8q, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IO.FileNotFoundException: Could not load file or assembly 'App_Web_vu_64z8q, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.

Source Error:

Line 1: <%@ Reference Control="~\Controls\advertising/uc_intellitxt.ascx" %>
Line 2: <%@ Control Language="vb" AutoEventWireup="false" Inherits="tgNET.UC_PageFooter" %>
Line 3: <%@ Register TagPrefix="tg" TagName="rightregion" Src="tg_rightregion.ascx" %>


Source File: E:\www.totalgaming.net\Controls\Layout\uc_pagefooter.ascx Line: 1

Assembly Load Trace: The following information can be helpful to determine why the assembly 'App_Web_vu_64z8q, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' could not be loaded.

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].


Stack Trace:

[FileNotFoundException: Could not load file or assembly 'App_Web_vu_64z8q, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.]
ASP.controls_layout_uc_pagefooter_ascx.__BuildControlTree(controls_layout_uc_pagefooter_ascx __ctrl) in E:\www.totalgaming.net\Controls\Layout\uc_pagefooter.ascx:1
ASP.controls_layout_uc_pagefooter_ascx.FrameworkInitialize() +69
System.Web.UI.UserControl.InitializeAsUserControlInternal() +31
System.Web.UI.UserControl.InitializeAsUserControl(Page page) +14
ASP.store_newreleases_aspx.__BuildControl_PageFooter() in E:\www.totalgaming.net\store\newreleases.aspx:82
ASP.store_newreleases_aspx.__BuildControlTree(store_newreleases_aspx __ctrl) in E:\www.totalgaming.net\store\newreleases.aspx:1
ASP.store_newreleases_aspx.FrameworkInitialize() +69
System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +40
System.Web.UI.Page.ProcessRequest() +86
System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) +18
System.Web.UI.Page.ProcessRequest(HttpContext context) +49
ASP.store_newreleases_aspx.ProcessRequest(HttpContext context) +29
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +154
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64


Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42
Reply #8 from Stardock Forums Top
This should now be fixed (actually fixed days ago, but I just saw this).