STICKY: LIVE HELP on #GALCIV (IRC)

Live help

Email? That's so slow.

If you have a problem, we have people on #galciv on our IRC server ready to help or simply answer questions on the game.

irc.stardock.com

You can get to it form the Chat item in Stardock Central.

71,613 views 27 replies | Pinned
Reply #1 Top
Except that inexplicably people stop responding. In the middle of trying to find a solution to my problem all devs stopped responding. My connection is still working though.
Reply #2 Top
I can't logon to the IRC server. . . but I haven't used IRC in ages. . . anyone wanna walk me through it?
Reply #3 Top
Also, I've been going through all the threads in the GalCiv2 forum and creating Knowledgebase articles based around questions and answers found here. It's your "one stop shop" for the most commonly asked questions about GalCiv2. If you can't find an answer to your questions, feel free to hop on IRC or submit a new Trouble Ticket to Stardock Support right from the Knowledgebase.

Click Here For The GalCiv2 Knowledgebase!
Reply #4 Top
Thanks for that, I believe that it will help a lot of the new players!!!
Reply #5 Top
I can't logon to the IRC server. . . but I haven't used IRC in ages. . . anyone wanna walk me through it?

d/l SDC
open
click on chat
type /join #galciv

Reply #6 Top
I googled SDC and came up with single dating central... huh???
Reply #7 Top
Stardock Central. Though now you've piqued my interest.
Reply #8 Top
What's up with the IRC server?
08:32 [stardock] -!- Irssi: Looking up irc.stardock.com
08:32 [stardock] -!- Irssi: Connecting to irc.stardock.com [66.28.242.195] port 6667
08:32 [stardock] -!- Irssi: Connection to irc.stardock.com established
08:32 [stardock] -!- Irssi: Connection lost to irc.stardock.com

All times GMT+1
Reply #9 Top
I want to unistall the game but it keeps telling me it can't find the install.log

Can anyone please help me with this?
Reply #10 Top
Not sure if I'm in the right place but here goes. Just started a game and so far I'm playing and saving with no disk in cd drive. what gives. does it prompt you for a disk later in game or what. Any commets will be appreciated.
Reply #11 Top
snake.. there is no copy protection for the game.. since you can buy it and NEVER GET A CD!!!

would be hard to do when you don't have a CD...

Also the server seems buggy and disconnects often ... too bad we can't get it on another stable network?
Reply #12 Top
I am done creating a technology tree if you wish to see which technologies build which ships. It will show the heirarchy and the cool stuff that comes with each techonolgy. Email me if you wish to recieve a copy Email: [email protected]
Reply #13 Top
Hey, I am having problems getting the game up and running. The first time I ran it. The starting clip and the main menu page were spread all the way across the screen. I was only seeing half of the screen and half of the clip. So I updated the Nvidia Geforce 4 MX drivers and now all I get when I start GALCIV is sprite pixelation Like on the old Commodore 64's. Anybody got any ideas?
Reply #14 Top
I'm not able to validate my email address to download the game. It keeps erroring out with the following: An error occurred on the server when processing the URL. Please contact the system administrator.
Reply #15 Top
Why are people posting ther problems in this thread?
Reply #16 Top
In my case, I had several open, and thought I was replying to a diffeent one.
Reply #17 Top


Why are people posting ther problems in this thread


Probably because it is titled "Help on Galciv."
Reply #18 Top
the site wont let me register my game i have tryed it many diffrent ways some say invalded code or whatever and when i put the -'s in i get this
PS i bought it at the store plez help me.
tack Trace:

[Exception: Invalid Serial Number]
SDNetLib.SerialToolbox.NormalizeActivationSerial(String serial) +103
GalCiv2.Registration.GC2SerialValid(String Serial) +81
GalCiv2.Registration.ValidateSerial(String& Serial) +323
GalCiv2.Registration._btnRegister_Click(Object sender, EventArgs e) +293
System.Web.UI.WebControls.Button.OnClick(EventArgs e) +105
System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +107
System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +7
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +11
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +5102


EDIT: when i try to regster on the client it says its expired WTF I JUST BOUGHT IT TODAY MAN!!!
Reply #19 Top
the site wont let me register my game i have tryed it many diffrent ways some say invalded code or whatever and when i put the -'s in i get this


The serial you need to use to register the game does not have any dashes in it--there should be a second serial in the box (without dashes, 28 characters, and only 0-9 and A-F) if the one you were using does have dashes. The 'wrong' serial can easily be identified because it always starts with GC2.

Please see this thread for more information.
Reply #20 Top
Okay... I've already posted this in another forum, but I cannot find my serial number.
I bought a completely legit package. I can't find anything with the aforementioned serial number on it. What does it look like?... Or was I just sold one without one at all?
Reply #22 Top

Updated the link in that thread, give it a try now.

Reply #24 Top

I downloaded the latest Beta 1.96 the one on impulse at the present time When i start to play the first  thing is that screen shows string not found were there is to be design of ships If I click I get a screen showing ships If i try to start a new game It crashes when i go from the initial screen showing  a universe (gigantic) etc It then crashes to desktop with windows stating there is an error and is shutting down I have tried downloading and used different servers 1 and 2 but to no avail  Enclosed is the debug file


Debug Message: Version v1.99 Twilight of the Arnor BETA 1 last updated on: Wed Sep 24 12:03:21 2008
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 10/1/2008, 22:02:14
DirectX Version: DirectX 10
Machine Name: ARONSON-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080425-1930)
Languages: English (Regional Setting: English)
System Manufacturer: Velocity Micro
System Model: Custom PC
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (2 CPUs), ~2.4GHz
Physical Memory: 2814MB RAM
Page File: 1204MB used, 4631MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8800 GTS
Manufacturer: NVIDIA
Chip Type: GeForce 8800 GTS
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0193&SUBSYS_C8213842&REV_A2
Display Memory: 1768 MB
Current Display Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: ViewSonic VA1903w SERIES
Monitor Max Resolution:
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.7813
Driver Date: 9/17/2008 09:55:00
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1304
Driver Date: 10/26/2007 00:33:28
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1304
Driver Date: 10/26/2007 00:33:28
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message: Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\Drengin.net\GalCiv2 value named Language
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_8_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1440 x 900, Windowed: 0, Multisample: 8
Debug Message: Game Resolution: 1440 x 900
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce 8800 GTS
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Error. String Not Found. Table: TitleWnd String Name: ShipDesignerBtn
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\ARONSON\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: WARNING: Starbase module: Mining Matrix could not find tech requirement: Industrial Starbase Construction in galaxy tech list - Using no tech requirement.
Debug Message: WARNING: Starbase module: Stellar Industrial Center could not find tech requirement: Industrial Starbase Construction in galaxy tech list - Using no tech requirement.
Debug Message: WARNING: Starbase module: Adv. Mining Matrix could not find tech requirement: Advanced Industrial Starbases in galaxy tech list - Using no tech requirement.
Debug Message: WARNING: Starbase module: Extreme Industrial Center could not find tech requirement: Advanced Industrial Starbases in galaxy tech list - Using no tech requirement.
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: Error. String Not Found. Table: GalaxyWnd String Name: AllowTechStealing
Debug Message: Error. String Not Found. Table: GalaxyWnd String Name: NumExtremePlanets
Debug Message: Error. String Not Found. Table: GalaxyWnd String Name: EventChance
Debug Message: Error. String Not Found. Table: GalaxyWnd String Name: TechBrokering
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario

I have attempted to get an answer and have not been successful other then suggestion i should reinstall which I have done multiple times Please help

Reply #25 Top

I downloaded the latest Beta 1.96 the one on impulse...

Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU

The 2.0 beta is not compatible with GC2EU. When EU is supported in Impulse, it will have a separate update option. Until then, you should not attempt to update GC2EU as standard DA/TA, as this will break the special changes made in order for EU to work with localizations and without the base game.