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mehcoffee
mehcoffee
Join Date 09/2018
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2 - 4 Minute Loading Times

September 22, 2018 7:59:41 AM from Star Control ForumsStar Control Forums

Star Control Origins takes 2 minutes to load before displaying the AMD animation and then the intro movie. I will skip the movie to go to the Main menu. When I load a game save, I then have to wait 4 minutes before I can play. This occurs on multiple computers that exceed the system requirements:

  • i5 7600
  • 8 GB 2400 DDR4 RAM
  • 128 GB SATA SSD (Windows Boot Drive)
  • 1 TB 7200 RPM SATA storage drive (steam library stored here)
  • Radeon Pro RX 570

Other titles in my steam library do not take this long to load. When I check Task Manager CPU, RAM and Disk all have resources to spare. I have already tried verifying the game files and I am running Steam as an Administrator. 

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mehcoffee
shaw
Join Date 07/2015
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Reply #1 September 22, 2018 9:15:30 AM
from Star Control ForumsStar Control Forums

Sorry that you are having trouble.  We are looking into the issue now.  

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mehcoffee
Isox2121
Join Date 09/2018
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Reply #2 September 25, 2018 6:38:25 AM
from Star Control ForumsStar Control Forums

I had the same issue, running Netmon i found the .exe was making network calls for some reason.  Being in China, anything is pretty slow so i tested via VPN and I load in 2s instead of previous 2 mins.

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mehcoffee
mehcoffee
Join Date 09/2018
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Reply #3 September 25, 2018 6:58:44 AM
from Star Control ForumsStar Control Forums

I tried running in Offline Mode (my wi-fi adapter was completely turned off) and saw no change. 2m30s loading the intro, then 4m02s loading my game save. 

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mehcoffee
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 September 25, 2018 8:58:59 AM
from Star Control ForumsStar Control Forums

Quoting ,
quoting post

Star Control Origins takes 2 minutes to load before displaying the AMD animation and then the intro movie. I will skip the movie to go to the Main menu. When I load a game save, I then have to wait 4 minutes before I can play. This occurs on multiple computers that exceed the system requirements:

    • i5 7600
    • 8 GB 2400 DDR4 RAM
    • 128 GB SATA SSD (Windows Boot Drive)
    • 1 TB 7200 RPM SATA storage drive (steam library stored here)
    • Radeon Pro RX 570

Other titles in my steam library do not take this long to load. When I check Task Manager CPU, RAM and Disk all have resources to spare. I have already tried verifying the game files and I am running Steam as an Administrator. 

Hello,

Sorry to hear you are having trouble.

I would like to have you try excluding the folders that SC:O uses from Windows Defender. If you use another AV product, please use the folders provided to perform a like action.

Go here to see how to exclude:
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

The folders to exclude would be:

\Documents\My Games\Star Control
\Program Files (x86)\Steam\steamapps\common\Star Control - Origins

Please let me know if this improves your load times.

Thanks for your patience here.

----------------
Sean Drohan
Stardock Customer Service Manager

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mehcoffee
mehcoffee
Join Date 09/2018
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Reply #5 September 25, 2018 10:15:25 AM
from Star Control ForumsStar Control Forums

I just tried launching Star Control: Origins on a third computer (Dell XPS 8930 with 8th Gen i7, 32 GB RAM and GTX 1080 graphics. Both loading times were about 10 seconds. I have made no changes to Windows Defender. Moving the install location to an external drive had a marginal effect on loading times, not even close to the 2-4 minutes I am seeing elsewhere.

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mehcoffee
sdrohan
Join Date 10/2012
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Reply #6 September 25, 2018 10:32:40 AM
from Star Control ForumsStar Control Forums

Quoting mehcoffee,
reply 5

I just tried this on a third computer

Is 'this' what I suggested with Windows Defender?  I ask as this is confusing without more context:

Quoting mehcoffee,
reply 5

I have made no changes to Windows Defender.

Thanks.

----------------
Sean Drohan
Stardock Customer Service Manager

 

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mehcoffee
mehcoffee
Join Date 09/2018
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Reply #7 September 25, 2018 11:38:48 AM
from Star Control ForumsStar Control Forums

I have edited my previous post. By this, I meant load the game.

Here is a summary of the issues when I launch Star Control Origins on a three different PCs: 

  1. 10 second loading times. Dell XPS 8930 with 8th Gen i7, 32 GB RAM 512 PCIe storage and GTX 1080 graphics. This is the first computer I installed the game on.  I even moved the game to a USB hard drive and it still loaded in less than 30 seconds.
  2. 2-4 minute load times. Custom built Gigabyte PC with 7th gen i5 7600 process, 8 GB RAM, 128 GB SATA SSD (Windows Boot Drive) 1 TB 7200 RPM SATA storage drive (steam library stored here) and Radeon Pro RX 570 graphics. 
  3. 2-4 minute load times. Another custom built Gigabyte PC with 8th Gen i7 8700k, 16 GB RAM, 250 GB PCIe boot drive, 1 TB SATA storage drive, GTX 1060 Graphics. 

All three of these PCs are using Windows Defender. I have not yet added an exclusion for Star Control Origins. No other AV is present.

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mehcoffee
shaw
Join Date 07/2015
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Reply #8 September 25, 2018 11:59:12 AM
from Star Control ForumsStar Control Forums

Hello,

I just wanted to let you know we are putting up an opt-in today that reduces the time to get to the main menu for non-ssd drives.  We are still working on reducing the new/load game times.  

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mehcoffee
mehcoffee
Join Date 09/2018
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Reply #9 September 25, 2018 2:31:28 PM
from Star Control ForumsStar Control Forums

I just updated to v1.0.52822. With Windows Defender disabled, I am still seeing long load times, 1 min 30 seconds to load main menu and 3 minutes to load save game. 

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mehcoffee
mehcoffee
Join Date 09/2018
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Reply #10 September 25, 2018 8:38:05 PM
from Star Control ForumsStar Control Forums

Update: I repaired my Steam Library folder and then uninstalled and reinstalled SC:O. Loading times are about 10 seconds now.

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mehcoffee
sdrohan
Join Date 10/2012
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Reply #11 September 26, 2018 9:45:10 AM
from Stardock ForumsStardock Forums

Quoting mehcoffee,
reply 10

Update: I repaired my Steam Library folder and then uninstalled and reinstalled SC:O. Loading times are about 10 seconds now.

Great to hear, mehcoffee - thank you for the update.

----------------
Sean Drohan
Stardock Customer Service Manager

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mehcoffee
Quasi_Stomach
Join Date 04/2002
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Reply #12 October 26, 2018 7:22:19 PM
from Star Control ForumsStar Control Forums

What are the folder to exclude for the GOG version?

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