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Halikar
Halikar
Join Date 01/2004
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Online Download issue

August 3, 2015 8:41:42 PM from Stardock ForumsStardock Forums

I have been pouring over the Stardock site and forums for about an hour now, and I cannot find any way to put in for support help.

I have an online download game purchase from 2010 (old, I know) that shows a completed order and invoice, but no actual download link on my account or in the invoice. A second game purchase from the same year does have a link, so I am not sure what I should be doing for the first game.

If someone could either direct me to the correct place to put in a support ticket or give me an idea of what I should be doing to get this download, I would greatly appreciate it.

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Halikar
Primal_Savage
Join Date 07/2013
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Reply #1 August 3, 2015 8:50:38 PM
from Elemental ForumsElemental Forums

N/A

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Halikar
Halikar
Join Date 01/2004
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Reply #2 August 3, 2015 9:06:44 PM
from Stardock ForumsStardock Forums

Thank you. For some reason, I could not find the esupport subdomain to save my life...

GalCiv2 is the one that actually works, for which I am grateful. The other one is Sword of the Stars Complete, which I believe was simply sold through Impulse at the time. I know GameStop purchased Impulse, but I can't for the life of me find a way to download that from anymore, which apparently leaves me in limbo. Interestingly enough, I have an Impulse backup of the game, but without Impulse I have no way to restore it.

But I have a support ticket in with GameStop already, and now I can put one in here too. I figure tracking it back from as many angles as possible will make it more likely I can get it solved.

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Halikar
kryo
Join Date 05/2003
+458
Reply #3 August 3, 2015 9:08:59 PM
from Stardock ForumsStardock Forums

GameStop will be the one to help with that--we don't handle third party games any longer.

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Halikar
Halikar
Join Date 01/2004
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Reply #4 August 3, 2015 9:14:54 PM
from Stardock ForumsStardock Forums

OK, then I'm on the right track. Having the invoice from here is a help though, so I'm glad I checked. Thanks much!

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Halikar
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #5 August 4, 2015 11:12:29 AM
from Stardock ForumsStardock Forums

For future reference: http://sd.stardock.com/brad.ather/Jingimages/2015-08-04_1111.png 

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