The Fan is in quotes because that's what it takes to say they have good support at Stardock. For those that have followed some of my postings and gripes on multiplayer not being playable you know the history.
Basically I complained on this site to let others know that it really isn't fixed yet (even though some fans claim it is). And I get called a whiner. So I then get told to take them up on their Gamers Bill of Rights (GBOR). So I email stardock and request a full refund. They say I have to mail the product to them and wait several weeks for a refund...oh and I have to pay shipping and insurance charges. At no point did I ever agree to the terms of the refund as I requested that they pay shipping and they said nope. So the deal was off.
Well they then revoke my license from using demigod! That's right they revoked my license on demigod. Yeah I know the fanboys [Derogatory statement removed. You talk to your mother like that?] will get a good laugh at that, but I got to tell you I haven't received that bad of support even when dealing with Indian Dell support 6 years ago.
Stardock has taken poor support to a whole new level. I would give them a grade of F, but that would mean they coudn't get worse and from what I'm seeing they are working on getting worse.
Don't believe the hype that fans spew about their support...any company that will revoke a license key while the customer is still out his $40 is a sham of a company. If it was a mistake I'll accept their apology and promise to not allow this to happen to other customers.
