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Approximately 4 years ago I was finally able to get high speed service from Comcast cable. I've been pleased with them (except for their pricing) and have marvelled at just how well the service worked. Except for hurricane related outages that knocked out power in my home for almost a week, I don't know that I could ever really documented an outage that lasted more than a few hours. There were some fairly infamous DNS related problems with the service at one point in time, but even those didn't really stop the service from functioning (I simply switched DNS addresses to another source and was back in business almost right away).
The local telephone company (Verizon) also offered DSL in some areas around me for years, but the distance to the central office was too great and the service was normally deemed unavailable for me.
There were other alternatives too, including satellite-based broadband internet service, but that service has always been pricey and is not quite real-time (there is an inherent delay in the service due to the transmission of signals in either direction. Enough delay to make real-time internet gaming impossible, and enough to keep you from using the service for any VOIP {Voice over Internet Protocols} communications). The higher costs for equipment, the higher monthly fees, and the lack of real-time communications killed that option for me before even really starting to consider it.
Now Verizon is offering up high-speed via FiOS. FiOS gives me another choice. A choice I'm happy to make. One where I can have high-speed service without being beholden to Comcast. Comcast is still available and if I wanted to, I could get them back fairly easily and might even get some cheaper pricing in doing so. (They offer up that Triple Play package, but I don't need their TV services and the pricing jumps considerably after the first year, and is not complete since I have several points where I'd want full TV service -- with DVR -- available. All told, they would be pretty pricey.)
On the actual service side, I'd have to say I really don't see any difference. I'm paying for one of the highest speed choices available to me (15/2, versus 5/2), but I don't really *see* any difference when I think of how fast Comcast service seemed to me. With Comcast I had 5 down/368k up. Comcast had also enabled the "power boost" technology that would occassionally "burst" my speeds up considerably higher (depending on the bandwidth usage around my area).
Comcast was fast enough and reliable enough for many hours of enjoyable Xbox 360/Xbox Live gaming with friends. It was fast enough and reliable enough for many hours enjoyable PC gaming (including World of Warcraft and Star Wars Galaxies). It was fast enough for very good quality VOIP communications using Vonage. It was fast enough for all of these things happening simultaneously with little or no noticable impact on any one of the above from any of the others.
Verizon FiOS is measurably faster when doing speed tests, but doesn't seem to make any difference at all in my normal everyday usage of the net. Mail still flows at the same speed, browser pages still open at the same speed, and my connection to Xbox Live still shows green, green, green. So, if someone demanded information from me on which service is really faster I'd honestly have to say neither. Both are *fast* and that is what I demand now. Verizon happens to be cheaper for the same speeds, and is reasonably priced if you want to get more bandwidth.