Andy02369

Join Date 07/2002

IE Not Connecting

So here's what happen. I downloaded and installed Ashampoo WinOptimizer because it was on Download.com and everything there is checked for spyware and adware. So anyway, yesterday from the date this is posted, there was an update on the program. So I updated it and it brought up a few screens and I accidentally clicked on to install the yahoo toolbar. Well, I thought it wasn't a big deal since I knew how to uninstall it. Well, that's where the problem started. I couldn't get the toolbar to uninstall by clicking on the "Y" button and clicking uninstall, so I had to remove it manually. Ever since the toolbar was installed IE won't bring up any webpages. My internet works because Firefox brings up webpages, but certain programs on my computer require IE to work to get their Internet Connection. So I need help. I've already tried Spybot and Adaware, they didn't find anything. I tried HiJackThis and removed all the things that I know were not supposed to be there. I even scanned my computer for viruses using Nortan and Windows Defender, and they found nothing. So, does anybody have any ideas?

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compare Firefox's internet connections with IE's internet connections

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I've tried everything I could think of. I've tried repairing the connection and upgrading to the beta IE 7 Beta 2. Nothing has worked, it's really really annoying since everything that relies on IE to work, doesn't. If anybody has any suggestions as to what to do, please feel free to comment. Also, here is the specs:
Windows XP Home SP2
2.7Ghz Processor
512 MB RAM
IE 7 Beta 2

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have you tried uninstalling the win optimizer and doing a good registry cleaning?I know it sounds basic but would start there and then reinstall IE if that does not work

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I did uninstall the win optimizer, it's one of the first things I did when IE started acting up. Also, how would I reinstall IE? I tried reinstalling Service Pack 2, going to the Inf directory and installing ie.inf back, and running some IE fix tools, but nothing has worked yet. I really don't understand how IE would not know how to connect to the internet just by the yahoo toolbar getting installed. I did a lot of searching about it, and found nothing to help me. I know one thing though, it's not spyware or adware or a virus, it's a conflict somewhere in the system, I just don't know where it is.

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What happens if you use "Start > All Programs > Set Program Access and Defaults > Select the "Microsoft Windows" radio button > click "OK" > attempt using IE?

If this works, then you can obviously go back into the "Set Program Access and Defaults" and use the "Custom" category to modify any settings for your system.

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Tried that, it didn't work.

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Tried that, it didn't work.

Next basic question:

How about System Restore to before installing the optimizer update?

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I tried that too, that failed on every date before it. I don't have too much good luck with system restore. I think it's only worked 2 out of 15 times I used it.

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Okay,

Have you gone into Internet Options and reset the following:

1 - Programs tab > Reset Web setting button > Yes to confirm

2 - Advanced tab > Restore Defaults button > Apply

Also, you may try looking in the "Programs tab > Manage Add-ons button > disable any listings for the Yahoo toolbar shown.

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If #9 fails, here is the download page for Windows Script 5.6 for XP and 2000 http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

Your script engine may have become corrupted somehow. This is the current script used by IE 6 under XP and 2000, so is safe to install.

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I tried disabling every thing in the manage add-ons window and I reinstalled Windows script 5.6. The yahoo toolbar is not installed, I removed that too because it was causing the problem. I probably should have put that in the first post, so that everyone will know that I did uninstall the optimizer and the toolbar. I guess I was irritated so much with IE not working that I simply forgot.

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Unless anyone has a better idea, you can do a repair (reinstall) of Windows XP as instructed here http://support.microsoft.com/kb/315341/

I would recommend Method #2, but either will do.

Beware that Microsoft indicates that it is possible for some data loss and/or loss of some program settings when performing this. You can read more by using the links at the bottom of the page to prepare before performing the repair.

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Note - if you decide to do a repair as indicated above, I would recommend uninstalling Windows XP Service Pack 2 before attempting a repair which is described here http://support.microsoft.com/kb/875350/en-us

The reason being that with SP2 installed, the repair procedure may throw a message saying something like "Set-up has detected a newer version of Windows installed", which may prevent it from completing (or even beginning).

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IE 7 Beta 2

Repair won't fix that......get rid of it.

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I tried this before a year and a half ago and had lots of conflicts with it. I'm hoping I don't have to come to doing this reinstall. I will keep searching and trying to find other ways to repair IE before I come to the decision of reinstalling XP. For a note IE 7 Beta 2 has been uninstalled. It seems to me that the problem lies between IE and the internet. The firewall, Norton Firewall, has been configured to allow IE. Also for a note, Windows Firewall is turned off because I use Norton.

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I couldn't get the toolbar to uninstall by clicking on the "Y" button and clicking uninstall, so I had to remove it manually

This is where my concern lies.

Uninstalling manually may or may not have created an issue with IE.

If you want to try things other than a repair, you might try the following basic first steps for troubleshooting:

1 - Reinstall the Optimizer program, and reinstall the Yahoo toolbar (this one you might want to download directly from yahoo site).

2 - After installing these, disconnect from the internet (including disconnecting the cable between the computer and the modem - if used - at the modem).

3 - Go into Device Manager, and uninstall the NIC card (or modem if on dial-up) > reboot > allow XP to reinstall it > reset your modem by pulling the power plug and waiting 60 seconds (if you use broadband connection) > plug modem power cord back in and wait for the lights to indicate a live connection > connect the cable which connects the computer to the modem back in, and reboot the computer > once booted, go into Network Connections and repair the connection via the context menu > attempt to view a page with IE (note - if IE still has issues, use the Start > Run > "http://www.msn.com" command to load the default browser and verify a connection.

If Firefox loads, then obviously IE has been bumped from the default position.

If all goes well, use the proper method to uninstall the Optimizer and Yahoo toolbar (via either the Start > All Programs > Program folder, or via "Add or Remove Programs), and then reboot computer.

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I couldn't get the toolbar to uninstall by clicking on the "Y" button and clicking uninstall, so I had to remove it manually

This is where my concern lies.

Uninstalling manually may or may not have created an issue with IE.

If you want to try things other than a repair, you might try the following basic first steps for troubleshooting:

1 - Reinstall the Optimizer program, and reinstall the Yahoo toolbar (this one you might want to download directly from yahoo site).

2 - After installing these, disconnect from the internet (including disconnecting the cable between the computer and the modem - if used - at the modem).

3 - Go into Device Manager, and uninstall the NIC card (or modem if on dial-up) > reboot > allow XP to reinstall it > reset your modem by pulling the power plug and waiting 60 seconds (if you use broadband connection) > plug modem power cord back in and wait for the lights to indicate a live connection > connect the cable which connects the computer to the modem back in, and reboot the computer > once booted, go into Network Connections and repair the connection via the context menu > attempt to view a page with IE (note - if IE still has issues, use the Start > Run > "http://www.msn.com" command - without quotation marks, to load the default browser and verify a connection).

If Firefox loads, then obviously IE has been bumped from the default position.

If all goes well, use the proper method to uninstall the Optimizer and Yahoo toolbar (via either the Start > All Programs > Program folder, or via "Add or Remove Programs), and then reboot computer.

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Sorry, double post.

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BTW - since I can't seem to type the address without creating a link above, just note or copy the msn address including the "http://" to use in the run command.

All basic stuff that you may or may not have tried already.

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Join Date 03/2001

+23

This may fix it.

http://www.cexx.org/lspfix.htm

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I tried what you said to do, Corky_O, but IE still doesn't work. I tried the trick that Mr XX suggested and I thought I should post the results to see if it's what is supposed to be there.

What LSP reports that is on my computer:
mswsock.dll Tcpip
winrnr.dll NTDS
nwprovau.dll NWLink IPX/SPX/NetBIOS Compatible Transport Protocol
rsvpsp.dll (Protocal handler)

Also, thanks for giving me ideas on what things to try to get IE working.

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Oh, yeah, before I forget, for some reason the Yahoo Toolbar would not install back. I tried to install the same way I did before, but it just would not install.

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Join Date 03/2001

+23

That's all required drivers for internet. You don't have any problems there.

Hmm maybe one of IE settings were broken.

What's settings in...

(open IE window)
click Tools/Internet options
click connections tab

What's dial-up settings? Should be "never" one if using LAN to access internet.

OK now click "LAN" button. Is automatic configuration check-boxes on? Those is RARELY used. Tried with them off if it's on now?

Proxy is usually used if you uses a proxy server in network. Rarely used... if it's on, have you tried browsing with it off?

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I've had the same issue on more than one occasion where ff,opera and netscape can connect but IE can't, a defrag and restart fixed it, also use ccleaner or easycleaner(both are free and free of spy and ad) to check for any registry entries from uninstalled progs like yahoo assuming that optimise can't go that deep you then maybe able to reinstall the progs after deleting the keys

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Andy02369,

I'm out of ideas beyond this knowledge base article http://support.microsoft.com/kb/318378/en-us

yraq may have a better idea, and has proven to be one of the best around at troubleshooting.

Good luck.

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